Ink & Iron Happiness Guarantee

At Ink & Iron, we're committed to creating skincare products we're proud to use ourselves. If something isn't right with your order, we'll do everything we can to make it right.

Our 30-Day Happiness Guarantee

If your order arrives damaged, defective, or incorrect, or if you experience an issue with your purchase, please contact us within 30 days of delivery. Our team will review your request and work with you to find the best solution, which may include a replacement, store credit, or refund.

We believe great customer service goes beyond a policy, and we'll always do our best to ensure you have a positive experience with Ink & Iron.

Standard Returns

We gladly accept returns within 30 days of delivery for products that are:

• Unopened and unused

• In their original packaging

• In resalable condition

To initiate a return, please contact us with your order number. Once your return is approved, we'll provide instructions for returning your item.

Unless the return is due to our error or a damaged or defective product, customers are responsible for return shipping costs.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Depending on your financial institution, refunds typically appear within 5–10 business days.

Original shipping charges are non-refundable.

Opened Products

Because our products are personal care items, we generally cannot accept returns of opened or used products for hygiene and safety reasons.

However, if you believe there is a quality issue with your product, please reach out. We review these situations individually and are committed to treating every customer fairly.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery and include:

• Your order number

• A brief description of the issue

• Photos of the product and packaging, if applicable

We'll make it right as quickly as possible by sending a replacement or issuing a refund.

Exchanges

We do not currently offer direct exchanges. If you'd like a different item, please contact us and we'll help determine the best solution.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Final sale or clearance items

• Products that have been intentionally damaged or misused

Contact Us

Questions about your order?

We're here to help.

Please visit our Contact page or email us at support@inkironskin.com, and we'll get back to you as soon as possible.